Service team

At Parcel International we love to help, whether it be a question about a quote request, needing help with creating a shipment or questions regarding your invoice.  To the right you will find the answers to the top 5 frequently asked questions. If your question is not there please contact our service team or click on the F.A.Q tab. You can reach us via telephone, mail, chat or the contact form. We are open on weekdays from 08:30 AM until 17:30 PM.

Operational questions:
T: +49 2151 9974 550

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Top 5 frequently asked questions

Which carriers can i use?

Through Parcel International you can use several carriers. We offer services of several well-known express carriers like TNT, FedEx, UPS and DPD. In addition we also have several road freight carriers, airfreight and sea freight carriers for all of your larger shipments.

Which services are available in the booking tool?

The booking tool offers several services. Depending on your wishes you can choose for a time critical service (delivery at 9:00, 12:00 or 18:00) or an economy service.

Can I also import shipments?

Yes, you can both import and export shipments through the booking system of Parcel International.

How many shipments can I send each day?

You can send an unlimited number of shipments each day. This may include shipments with different carriers and to and from different addresses.

Is there a minimum amount of shipments that I need to send to be able to use Parcel International?

No, you can use our service even if you have only one shipment.

More frequently asked questions

Contact form


Parcel International Germany

Gießerallee 1
47877 Willich

+49 2151 9974 550

Parcel International Netherlands

Straatweg 199
3054 AE Rotterdam

+31 (0)10 418 1000

Parcel International USA

1900 Addison Str, Suite 200
Berkeley, CA 94704

+1 858 914 4414

Parcel International China

335 Guoding Road
Building 2,  Room 2400
Shanghai 200433, China

+86 (0) 400 0362014